For help understanding the features see below. Click here for a bill example.
Bill items and their definitions:
Bill due date – All bills are due on the 27th of every month. Bills are paid one month in the back.
For eg. bills generated for the billing period January 1-31, 2020 will become due for payment
on February 27, 2020.
Previous Balance – This amount represents the balance/s brought forward from the
previous billing period/s. With the existing payment cycle of paying a month in the back,
each invoice is liable to have a balance in this column.
Payments And Adjustments – This cluster captures payments made on the account and
adjustments posted internally ( Debit / Credit)
Balance Brought Forward – This is the sum of the Previous Balance + Payments &
Adjustments. If there are no payments or internal adjustments on the account the Balance
B/F will mirror the Previous Balance figure.
Current Charges – This is the current month’s bill amount. This amount is due for payment
the 27th of the following month.
Amount Due By – This is the total amount of all charges to date (Previous Month’s balance
+ Payments & Adjustments + Current Charges).
Recurring & One-Time Charges – Total Current Charges, includes CUG subscription, balance
transfer & late fee. Indicate to the customer where that total is reflecting on page two of the
Charges & Credits – Total Usage Charges, includes domestic, international, roaming, and
data. Indicate to the customer the figures that equate to the total.
Other Charges & Credits – Total “Other Charges”. Indicate to the customer the figures that
equates to the total.
Compensation for Dropped Calls – The user is compensated for calls terminated by the
network. Once the call drops user must allow the phone to return to idle mode then
attempt to redial the number within 5 minutes; no other call should be made between,
Once connected the user is compensated for the 1st minute of the call. The call is identified
on the bill with an asterisk (*).
Balance Transfer Amount – Service charge for credits added to prepaid CUG accounts
CUG Subscription Fee – Service charge for all users on the CUG.
Tax – Government tax charged on varying services:
- GCT 15% - The following services are billed at 15% GCT: Data / BB
subscription, data charges, and text messages.
- GCT 25% - The following services are billed at 25% GCT: voice subscription/ CUG
subscription, local calls, international calls, and roaming calls.
- Telephone Call Tax (TCT) - This amount is charged on all calls made
from the account. Charge of $0.40 per minute plus 25% GCT ($0.50 in total per
Total Current Charges – The sum of charges or credits inclusive of GCT & STCT.