For help understanding the features see below. Click here for a bill example.
Bill items and their definitions:
Bill due date – All bills are due the 27th of every month. Bills are paid one month in the back.
For eg. bills generated for the billing period January 1-31, 2020 will become due for payment
on February 27, 2020.
Previous Balance – This amount represents the balance/s brought forward from the
previous billing period/s. With the existing payment cycle of paying a month in the back
each invoice is liable to have a balance in this column.
Payments And Adjustments – This cluster captures payments made on the account and
adjustments posted internally ( Debit / Credit)
Balance Brought Forward – This is the sum of the Previous Balance + Payments &
Adjustments. If there are no payments or internal adjustments on the account the Balance
B/F will mirror the Previous Balance figure.
Current Charges – This is the current month’s bill amount. This amount is due for payment
the 27th of the following month.
Amount Due By – This is the total amount of all charges to date (Previous Month’s balance
+ Payments & Adjustments + Current Charges).
Recurring & One-Time Charges – Total Current Charges, includes CUG subscription, balance
transfer & late fee. Indicate to the customer where that total is reflecting on page two of the
Charges & Credits – Total Usage Charges, includes domestic, international, roaming and
data. Indicate to the customer the figures that equates to the total.
Other Charges & Credits – Total “Other Charges”. Indicate to the customer the figures that
equates to the total.
Compensation for Dropped Calls – User is compensated for calls terminated by the
network. Once the call drops user must allow the phone to return to idle mode then
attempt to redial the number within 5 minutes; no other call should be made between,
Once connected the user is compensated for the 1 st minute of the call. The call is identified
on the bill with and asterix (*).
Balance Transfer Amount – Service charge for credits added to prepaid CUG accounts
monthly. If there is a charge on the invoice explain to the customer what this amount
represents and how the figure was arrived at.
CUG Subscription Fee – Service charge for all prepaid users on the CUG.
Tax – Government tax charged on varying services:
- GCT 15% - The following services are billed at 15% GCT : Data / BB
subscription, data charges and text messages.
- GCT 25% - The following services are billed at 25% GCT: voice subscription/ CUG
subscription, local calls, international calls and roaming calls.
- Telephone Call Tax (TCT) - This amount is charged on all calls made
from the account. Charge of $0.40 per minute plus 25% GCT ($0.50 in total per
Total Current Charges – The sum of charges or credits inclusive of GCT & STCT.